Alberta Cannabis is committed to providing choices Albertans can trust. During this period of unprecedented global uncertainty, we're aware it's more important than ever to provide timely updates about our business.
Please review the following updates regarding AlbertaCannabis.org and our delivery partners; this page will be updated regularly as circumstances require.
October 14, 2020
Due to the ongoing nature of COVID-19 disruptions, please continue to check service updates from our delivery partners:
CANADA POST: Check updates
PUROLATOR: Check updates
May 12, 2020
PUROLATOR: As of May 12, 2020, Purolator's Calgary terminal is currently experiencing a backlog. Shipments destined for Red Deer, Lethbridge and Medicine Hat will see a minimum three-day delay. Additionally, Purolator has temporarily suspended ad hoc shipment pickups (i.e., pickups that are not regularly scheduled) within the Calgary region until further notice and the on-site Purolator Shipping Centre is open for curbside pickup only. Customers are able to pick up doorknocker and Hold for Pickup (HFPU) shipments. Customers are asked to use Purolator's Locator Tool for additional locations to drop off ad hoc shipments.
Read Purolator's COVID-19 Response Page here.
March 24, 2020
CANADA POST: As a result of the evolving COVID-19 coronavirus situation, Canada Post has provided the following updates:
- Proof of Age items at postal outlets have had the normal 15-day hold period suspended. Parcels left at the post office for pickup will not be returned to sender until further notice.
- Hours of service are reduced, opening one hour later and closing one hour earlier to clean, restock and provide employee relief. For the first hour of each day, priority service will be offered to people at higher risk (the elderly or people with compromised immune systems).
- All customers are being asked to practice social distancing by spacing themselves 2 metres (6 feet) apart.
If you are feeling ill or self-isolating, delay your visit to the post office and to pick up your parcel only when it’s safe to do so.
March 18, 2020
CANADA POST: Canada Post is advising customers that as a result of potential impacts related to their local facilities and air transportation, they are suspending their On-time Delivery Guarantees for all parcel services, until further notice. This means that some residents and businesses may begin to experience slower than normal delivery times. They thank all customers for their patience and understanding, and will continue to provide updates.
March 17, 2020
ALBERTACANNABIS.ORG: While AlbertaCannabis.org is offering service as usual, there are a number of things to keep in mind:
- You may experience shipping delays whether you choose to use Canada Post or Purolator
- Once you've selected your shipping method, it cannot be changed
- Canada Post is changing some shipping procedures—see the information below
- Purolator is changing some shipping procedures—see the information below
- For the time being, you are still responsible for picking up your delivery if required; within 15 calendar days for Canada Post and 5 business days for Purolator. Undeliverable packages will be returned to Alberta Cannabis and cannot be refunded.
CANADA POST: Canada Post is making adjustments to help keep people safe, including no longer asking for in-person signatures at people's doors. All orders from AlbertaCannabis.org require a signature and proof of age. This means that effective March 17, 2020, delivery agents will leave a notice card indicating the post office where customers can pick up their items. Customers will still need to provide proof of age and a signature.
Read Canada Post's full statement here.
PUROLATOR: Effective March 17, 2020, Purolator is waiving the requirement for customer signatures upon delivery. However, delivery agents will still be verifying identification from a safe distance, and once proof of age is confirmed, they will sign for the packages themselves.
Read Purolator's full statement here.
STATUS IN ALBERTA: For up-to-date information on the situation within Alberta, please visit the Government of Alberta's website for COVID-19 coronavirus info. Individuals can also access Alberta Health Services' COVID-19 Self-Assessment tool online to help determine whether they should be tested for COVID-19.